Volume 8, Issue 3 (12-2018)                   PCNM 2018, 8(3): 1-8 | Back to browse issues page

XML Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Bakhteari Z, Jafari Varjoshani N, Hanifi N, Amini K. The effect of education-based empowerment program on nursing care quality in the dialysis ward. PCNM. 2018; 8 (3) :1-8
URL: http://zums.ac.ir/nmcjournal/article-1-593-en.html
Department of Community Health Nursing, Assistant Professor, School of Nursing and Midwifery, Zanjan University of Medical Sciences, Zanjan, Iran , jafari_ns@yahoo.com
Abstract:   (277 Views)
Background: Although nurses are legally and morally responsible for the quality of patient care, patients also have the right to receive high-quality and decent nursing care.
Objectives: The purpose of this study is to determine the effect of education-based empowerment program on the nursing care quality in the dialysis ward.
Methods: The present semi-experimental clinical trial study was performed as pre-test and post-test, before and after the intervention, in two stages. All hospitalized patients (150 subjects) in the dialysis center of Valiasr Hospital in Zanjan were enrolled by the census method. At the end of the study, the number of subjects was 125. Before the intervention, the SERVQUAL questionnaire was completed by the patients. Afterwards, nurse empowerment sessions were held. Finally, after the intervention, the SERVQUAL questionnaire was filled by the patients. To analyze the collected data, paired t-test, independent t-test, and variance analysis were performed using SPSS V22 software.
Results: The findings of the study showed significant differences between the patients’ expectations and  perceptions of services, before and after intervention, in terms of tangibility, reliability, responsiveness, and overall dimensions (P<0.0001).
Conclusion: The results of the present research indicated that education-based empowerment program affected nursing care quality in different dimensions. Hence, it is recommended paying more attention to education-based empowerment program to improve nursing care quality
Full-Text [PDF 546 kb]   (120 Downloads)    
Type of Study: Orginal research | Subject: Nursing
Received: 2019/11/24

1. Ghanbari S, Ramezankhani A, Mehrabi Y. The quality of family planning services in health care centers of Shahid Beheshti University of Medical Sciences: comparison of clients, providers and program managers viewpoints. J Health in the Field. 2013; 1(1): 20-29. [In Persian]
2. Gholami A, Noori A, Khojastepoor M, Asgari M, Sajadi H. Gaps in the quality of primary health care services provided by health centers-Care Nishapur city. Sci J shahed university. 2011; 18(92): 5-14. [In Persian]
3. Ranjbar Ezatabadi M, Zare Ahmadabadi H, Arab M, Nasiri S, Hataminasab SH, Bahrami MA. Analysis of SERVQUAL in Shahid Sadoghi hospital, Yazd, Iran. Hormozgan Med J. 2012; 16(4): 333-40. [In Persian]
4. GHamari ZA, Anousheh M, Vanaki Z, Hajizadeh E. Quality of nurse's performance and patients' satisfaction in cardiac care units. Zahedan J Res Med Sci. 2008; 10(1): 27-36.
5. Aiken LH, Sloane DM, Ball J, Bruyneel L, Rafferty AM, Griffiths P. Patient satisfaction with hospital care and nurses in England: an observational study. BMJ open. 2018; 8(1). [Crossref]
6. Ghamari-Zareh Z, Anoosheh M, Vanaki Z, Hagi Zadeh E. The effect of peer review evaluation on quality of nurse's performance and patient's satisfaction. Iran J Nurs. 2010;22(62):8-21.
7. Samina M, Qadri G, Tabish S, Samiya M, Riyaz R. Patient’s perception of nursing care at a large teaching hospital in India. Int J Health Sci. 2008; 2(2): 90-100.
8. Khammarnia M, Ravangard R, Jahromi M, Moradi A. Survey of the medical errors in public hospitals of Shiraz, 2013. Hosp. 2014; 13(3): 17-24. [In Persian] [Crossref]
9. Naqavi MR, Refaiee R, Baneshi MR, Nakhaee N. Analysis of gap in service quality in drug addiction treatment centers of kerman, iran, using SERVQUAL model. Addict Health. 2014; 6(3-4): 85-92.
10. Jenaabadi H, Abili K, Nastiezaie N, Yaghubi NM. The gap between perception and expectations of patients of quality of treatment centers in Zahedan by using the Servqual model. Payesh. 2011;10(4):449-57. [In Persian]
11. Toushmal g, Hakak m, Heidary h. A survey of quality gap of Khoramabad medical emergency services using SERVQUAL model. Yafteh. 2015; 17(1): 78-86. [In Persian]
12. Esteki R, Attafar A. Quality of nursing services (contemporary level of reality and level of expectation) from nurses' viewpoint on the basis of SERVQUAL Model in Al-Zahra Hospital in Isfahan (2010). Modern Care J. 2012;9(2):72-9.
13. Bahadori M, Raadabadi M, Jamebozorgi MH, Salesi M, Ravangard R. Measuring the quality of provided services for patients with chronic kidney disease. Nephrourol Mon. 2014; 6(5): 1- 7. [Crossref]
14. Taie ES. Emerging of medical tourism in Egyptian hospitals: International patient satisfaction towards nurses services quality. Global Adv Res J Manag Bus Stud. 2013; 2: 93-104.
15. Mousavi S.S, Zaeemi pour M, Zali M. Evaluate nurses' capability based on accreditation standards by nursing administrators at AJA-military hospitals during 2011. Nurse and Physician Within War. 2012;19:14-19.
16. Goedhart NS, van Oostveen CJ, Vermeulen H. The effect of structural empowerment of nurses on quality outcomes in hospitals: a scoping review. J Nurs Manag. 2017; 25(3): 194-206. [Crossref]
17. Moosavi SS, Zaeemipour M, Zali M. Evaluate nurses' capability based on accreditation standards by nursing administrators at AJA-military hospitals. Quarterly Nurs Physician in Combat. 2011: 140- 50. [In Persian]
18. Amin Nezhad KH, Memarzadeh Gh, Mobini M. Investigating the impact of educational courses on employee empowerment under article 58 of the civil service management act (case study: road research center, housing and urban planning). Quarterly Manag Develop. 2015;(21): 23-33.
19. Chan H-S, Chu H-Y, Yen H, Chou L-N. Effects of a care workshop on caring behaviors as measured by patients and patient satisfaction. Open J Nurs. 2015; 5(2). 89-95. [Crossref]
20. Parasuraman A, Zeithaml VA, Berry LL. Servqual: A multiple-item scale for measuring consumer perc. J retailing. 1988; 64(1): 12.
21. Heidarnia M-A, Riazi-Isfahani S, Abadi A, Mohseni M. Cross cultural adaptation and assessing validity and reliability of SERVQUAL questionnaire in hospital service quality. Pejouhesh. 2014; 38(2): 98-105. [In Persian]
22. Salehi z, Mokhtari Nouri J, Khademolhoseyni3 SM, Ebadi A. Effect of education of evidence-based nursing guidelines on the nurses' knowledge in the Neonatal Intensive Care Unit. Iran J Pedi Nurs. 2015; 1(2): 20-28. [In Persian]
23. Khaki M, Kargar M, Parham M, Mohebi S. Survey the quality of provided services in out-patient’s clinics of Shiraz training hospitals based on the model of SERVQUAL in 2014.Iran J Nurs Res. 2015; 10(3): 81-88. [In Persian]
24. Rouhafza M, Adhami Moghadam F, Sahebalzamani M. Assessment the relationship between patient satisfaction and quality of hospital services based on SERVQUAL Model in the hospitals related to Islamic Azad University, Tehran Medical Sciences Branch in 2015. Med Sci J. 2016; 26(3): 173-79.
25. Abolghasem Gorji H, Tabatabaei SM, Akbari A, Sarkhosh S, Khorasani S. Using the service quality gap's model (SERVQUAL) in Imam Khomeini teaching hospital: 2012. J Health Admin. 2013; 16(51):7-18.

Add your comments about this article : Your username or Email:

Send email to the article author

© 2020 All Rights Reserved | Preventive Care in Nursing & Midwifery Journal

Designed & Developed by : Yektaweb